Career opportunities

SAP CRM and Online Sales Specialist

    • Job Tracking ID: 2020.11.3.124
    • Job Location: Islandia, NY
    • Job Level: Mid Career (2+ years)
    • Level of Education: BA/BS
    • Job Type: Full-Time/Regular
    • Date Updated: November 20, 2020
    • Years of Experience: 2 - 5 Years
    • Starting Date: ASAP
    • SAP Category: Experienced Professionals
Invite a friend
facebook LinkedIn Twitter Email


Job Description:

  • Support Sales Channels IT tools for Contact Centers, Document Processing Centers, E-Commerce Platforms: support business key users to troubleshoot system issues, handle or channel tickets, investigate issues, provide analysis results to the development team, and drive incident resolution.
  • Regularly monitor different components from sales channel applications using industry-standard tools and proactively detect potential issues
  • Maintain a stable system environment to ensure daily business operations.
  • Contribute to the continuous improvement of sales channel tools by supporting software deployment and testing during releases.
  • Help internal customers to identify business needs and communicate functional requirements or user stories to development teams.

Experience and Skills:

  • Bachelor's Degree in Information Management, Information Technology or equivalent.
  • Prior working experience is preferable in any ERP environment with a focus on Sales, especially CRM.
  • Prior experience or exposure to SAP ERP, SAP CRM, or SAP C4C a plus. 
  • Prior key-user or end-user support experience is preferable.
  • A collaborative team player in a fast-paced international environment.
  • Effectively communicate technical concepts in business terms.
  • Must be a self-motivated faster learner.
  • Excellent English written and oral communication skills.
  • German or Spanish is a plus.
  • Maximum of three weeks of business travel annually (including international).

Festo Corporation is an equal opportunity, affirmative action employer and considers qualified applicants for employment without regard to race, color, creed, religion, marital status, national origin, sex, sexual orientation, gender identity, age, physical or mental disability, veteran status, and those laws, directives, and regulations of Federal, State and Local governing bodies or agencies. For your reference: EEO is the Law Poster